Hancock County Child Support Services
Child support payments in Illinois are processed through a structured system designed to ensure accurate tracking and timely disbursement. Child support in Illinois is managed collaboratively by the Illinois State Disbursement Unit (ILSDU) and the local Circuit Clerk.
The Illinois State Disbursement Unit (ILSDU) processes all payments received from employers and non-custodial parents via an Order for Income Withholding or cases involving the Department of Healthcare & Family Services (HFS).
The Circuit Clerk maintains the official payment history for all Hancock County cases and directly collects/disburses child support only when there is no withholding order and HFS is not involved.
Making Child Support Payments
If your case requires payments through the ILSDU, the Circuit Clerk’s Office cannot accept your payments. You must send them directly to the state payment processing center.
Payment Guidelines
To ensure proper credit to your account, you must adhere to the following rules.
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Accepted Forms
Personal checks, cashier’s checks, certified checks, and money orders.
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Prohibited
Post-dated checks are strictly rejected.
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Required Check Info
Always write the payor's full name, the court case number, and "Hancock County" directly on the check.
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Mail Payments to
Illinois State Disbursement Unit
P.O. Box 5400
Carol Stream, IL 60197-5400
Annual $36 Support Service Fee
Per Illinois law ($705 ILCS 105/27.1b(k)(2)$), all support and maintenance payors must pay a $36 annual Support/Maintenance Service Fee.
The Circuit Clerk mails invoices for this fee annually. You can pay online via CourtMoney or mail your payment to:
Hancock County Circuit Clerk
Attention: Support Service Fee
PO Box 189
Carthage, IL 62321
Customer Service & Online Account Access
If you have questions about missing payments, check statuses, or want to apply for new child support services, use the contact options below. To access your specific case information, you will need your Social Security Number and a child’s date of birth.
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Online Account Info
View your payment history at the Illinois State Disbursement Unit (ILSDU) Website.
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Automated Voice Response (AVRS)
Call 1-800-447-4278 (Available 24/7 in English and Spanish)
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Live Support & New Case Applications
To speak with a representative or apply for services, call 1-800-447-4278, Monday - Thursday 8 am - 8 pm, Friday 8 am - 5 pm or Saturday 9 am - 12 pm (closed on state holidays).
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General Inquiries
For missing checks or disbursement questions, call the toll-free line at 877-225-7077.
